Versand

Shipping Policy for Dielina

Thank you for shopping with Dielina! We want to ensure your experience is as smooth as possible, so here’s everything you need to know about our shipping process:

Processing Time:
All orders are processed within 1-2 business days from the time of purchase. Please note that orders placed on weekends or public holidays will begin processing the following business day.

Shipping Time:
Once your order is processed, delivery typically takes between 6-10 business days. We strive to get your items to you as quickly as possible, but please be aware that shipping times may vary depending on your location and any factors outside of our control.

Free Shipping in the EU:
We’re excited to offer free shipping on all orders within the European Union (EU)! No minimum purchase is required.

International Shipping:
For orders outside the EU, shipping costs will vary based on your location and the size of the order. Please check the shipping rates at checkout for an accurate estimate.

Tracking Your Order:
Once your order has shipped, you will receive a tracking number so you can keep an eye on its progress. Please allow up to 24 hours for tracking information to update after your order has been shipped.

Order Delays:
While we do everything we can to ensure timely deliveries, occasionally there may be delays due to weather conditions, customs processing, or high-demand periods (such as during holidays). If your order is delayed, rest assured that we are on it and will do our best to get your items to you as soon as possible.

Lost or Stolen Packages:
Dielina is not responsible for lost or stolen packages. However, we encourage you to contact the shipping carrier directly for any issues regarding your delivery. If you believe your package was lost or stolen, please reach out to our customer service team, and we will assist in filing a claim.

Address Changes:
Once an order is placed, we are unable to change the shipping address. Please double-check the address before completing your purchase to avoid any issues with delivery.

Customs & Import Duties:
For international shipments outside of the EU, customs duties, taxes, and fees may apply depending on your country’s regulations. These charges are the responsibility of the customer, and we recommend checking with your local customs office for more information before placing your order.

If you have any questions or concerns, feel free to reach out to our customer service team at info@dielina.com. We’re here to help!